Contact and Privacy

Contact support

Email [email protected].

That is the right place for:

• pairing or sync issues you cannot solve with this help center
• suspected hardware faults
• firmware update failures that keep repeating
• questions about your order or support coverage

What to include in a support email

The fastest support emails usually include:

• what happened
• what screen you were on
• whether the device was connected
• your app version or firmware version if you can see it
• a screenshot or photo when relevant

Privacy, in plain language

StepSprite is privacy-first by design.

• no account required
• no cloud sync for your health data
• no health data sent to StepSprite servers
• no AI training on your personal step data

Where your data lives

• The device stores its own recent step history for later sync.
• The iPhone app stores StepSprite data locally.
• Apple Health stores the categories you choose to allow.

What StepSprite talks to

The app talks to:

• your StepSprite device over Bluetooth
• Apple Health on your iPhone, if you enable it

That is it for the core product flow.

What is not covered by this page

This page is a support and privacy summary, not a full legal policy pack.

If you need detailed sales, shipping, returns, or warranty terms, those should live with the public website’s legal pages.