Pairing and Connection

Fast checks first

Before you try anything fancy:

• make sure StepSprite is charged
• keep the device close to your iPhone
• make sure Bluetooth is on
• open the StepSprite app and stay in the foreground

If this is the first pairing

Use First Setup on iPhone and pay attention to the pairing prompt.

The app should:

• show nearby devices
• let you choose your StepSprite
• trigger the iOS Bluetooth pairing prompt

If iOS asks, accept it.

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Pairing screen with nearby StepSprite devices

Add a screenshot showing the pairing list and the status area while the app is searching or connecting.

Most pairing confusion comes from not knowing what the screen should show.

If StepSprite used to connect but now will not reconnect

Try this order:

1. Charge the device.
2. Bring it close to your iPhone.
3. Open the app and wait a moment for reconnect.
4. If the app offers a recovery rescan prompt, allow it.
5. If needed, go to Settings and pair again.

Important pairing detail

StepSprite uses standard “Just Works” bonding.

That means there is no PIN you need to type in manually.

If Bluetooth permission was denied

Open iPhone Settings for StepSprite and allow Bluetooth access, then return to the app.

When to stop and contact support

Email [email protected] if:

• the device never shows up
• it always disconnects during pairing
• pairing used to work but now fails even after charging and retrying