History and Today Count

Two different questions

Customers often mix these up:

• “Did StepSprite count my steps?”
• “Why does Apple Health show a different total?”

Those are related, but they are not the same problem.

If Today looks low inside StepSprite

Check these first:

• have you opened the app near the device today?
• did history sync have time to finish?
• did you go more than about a month without syncing?

If StepSprite never got the missing history, the chart and Today count cannot reconstruct it later.

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Step history chart and Today card

Add a screenshot that shows the Today card and the step history chart together.

This is the best page to show a chart screenshot with real data.

If the chart looks different from Apple Health

That can happen for normal reasons:

• you are looking at StepSprite data in one place and Health totals in another
• StepSprite is allowed to write steps, but another source is higher priority in Apple Health
• distance or calories are still app-only because those categories are off

If there are gaps

Gaps usually mean one of these:

• no walking happened in that period
• the app had not synced that period yet
• the history was older than the stored on-device month window before you synced

Best habit to avoid surprises

Open the app near StepSprite whenever you want a catch-up sync.

You do not need to babysit it daily, but syncing every so often keeps the Today card, chart history, and Apple Health aligned.